Privacy Policy

Visitors to this website and Mobile application are bound by the following terms and conditions ("Terms") so please read these carefully before continuing to using either of them. If you do not agree with any of these terms, please do not use either the website or the mobile application.

This policy governs the processing of your personal data, medical data, as well as the financial transactions, bookings, and refunds.

Disclaimer of Warranties, Inaccuracies or Errors.

  • Although Jupiter Life Line Hospitals Limited tries to ensure that all information and recommendations, whether in relation to the products, services, offerings or otherwise (hereinafter "Information") provided as part of this website and Mobile application is correct at the time of inclusion on the website and the mobile application, Jupiter Life Line Hospitals Limited makes no representations or warranties as to the completeness or accuracy of Information.
  • Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. Jupiter Life Line Hospitals Limited or their officers, employees or agents shall not be liable for any loss, damage or expense arising out of any access to, use of this website, Mobile application or the Information, or any website linked to this website or Mobile application.
  • Nothing contained herein is to be construed as a recommendation to use any service, product, process, equipment or formulation, in conflict with any patent, or otherwise and Jupiter Life Line Hospitals Limited makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
  • Medical records generated electronically are provided only for convenience. These may not be complete and are subject to updates. You are requested to kindly collect the signed copy of the final reports from Jupiter Life Line Hospitals Limited. Please note that these medical records are not a substitute for a medical advice / opinion.
  • Changes in the Privacy Policy - We reserve the right to amend our privacy / security policy and make the new provisions effective for all information we maintain from time to time. The revised policy will be posted in our facilities and offices, and will be available while obtaining the treatment from our hospital directly. Your use of our website shall comprise of acceptance of any changes of this Privacy and Security Policy.

Availability

  • Jupiter Life Line Hospitals Limited controls and operates this website from India. If you use this website from outside of India, you are entirely responsible for compliance with all applicable local laws.
  • This website may be linked on other websites on the World Wide Web that are not under the control of or maintained by Jupiter Life Line Hospitals Limited. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Jupiter Life Line Hospitals Limited is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party).

Applicable Law and Jurisdiction

  • These terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the website whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

Privacy Policy (DPDP Act, 2023 Compliant)

  1. STATUTORY COMPLIANCE

    This Privacy Policy is issued in accordance with Section 5 and Section 6 of the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The Hospital acts as the "Data Fiduciary" and you act as the "Data Principal" under Indian law.

  2. DATA ACCESS AND CATEGORIES OF PERSONAL DATA PROCESSED

    In order to better know the User of our Website / Mobile application, when you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Information collected may include (but is not limited to):

    • Data Collection – We collect and process only the minimum necessary digital personal data required to deliver healthcare services.
      • Personal demographic and contact details: Full name, age, gender, residential address, mobile number, and email address.
      • Electronic Health Records (EHR): Medical history, clinical diagnoses, prescriptions, laboratory investigation reports, radiology scans, and teleconsultation video/audio logs.
      • Financial & Bank Account Data: Bank account numbers, IFSC codes, account holder names, and transaction IDs necessary to process refunds to patient or Kin.
      • Government Identifiers: Aadhaar number, PAN, or Ayushman Bharat Health Account (ABHA) ID (collected only for statutory registration, insurance verification, or identity authentication).
      • Insurance Data: Insurance company details, insurance policy, authorised insurance plan, claim amount, etc.
      • Other Information: Any information voluntarily provided by you, such as correspondence address, family details, work details, etc.
    • Data Access – Our application may request access to certain device features only while the application is actively in use.
      • Camera Access: To upload medical documents, prescriptions, or reports securely.
      • Location Data: To help locate the nearest Jupiter Hospital facility and restrict access to hospital applications where applicable.
  3. LAWFUL BASIS AND PURPOSE OF PROCESSING

    Your personal data is processed under the following lawful basis:

    • Explicit Consent: You provide specific, unconditional, and affirmative consent during account creation.

    Purposes of processing include:

    • Creating your central hospital medical record.
    • Facilitating OPD, IPD, and teleconsultation bookings.
    • Real-time billing, secure processing of service payments, and refund disbursement.

    Jupiter Life Line Hospitals Limited takes your privacy seriously and will disclose your personal information only when required by law, regulation, governmental authority, legal process, or where necessary to protect its rights, prevent fraud, or enforce the Terms of Use.

    We may engage trusted third-party service providers (such as payment gateway providers) to perform services on our behalf. They are granted limited access to personal information solely for performing their services and are bound by confidentiality and data privacy obligations.

    Cookies: Our website uses cookies for essential functionality, analytics (Google Analytics 4, Google Tag Manager), and advertising (Google Ads, Meta Pixel). Analytics and advertising cookies are activated only after your explicit consent. You may withdraw or modify consent anytime through Cookie Settings or your browser settings.

  4. NOTICE AND CONSENT MECHANISMS FOR DATA RETENTION & WITHDRAWAL

    Jupiter Life Line Hospitals Limited retains user data only as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws.

    • Right to Withdraw Consent: You may withdraw consent anytime through the mobile application or by emailing info@jupiterhospital.com.
    • Consequence of Withdrawal: Data processing will cease within 7 days. However, app services will terminate immediately, while legally required records may still be retained.
    • Erasure of Data: Personal and financial data will be erased after withdrawal of consent or completion of the intended purpose, except records required by applicable laws such as the Clinical Establishments Act and NMC Guidelines.
  5. RIGHTS OF THE DATA PRINCIPAL (YOUR RIGHTS)
    • Right to Access: View your personal data, medical records, and processing history through the mobile application.
    • Right to Correction and Erasure: Update incorrect information and request deletion of personal data where legally permissible.
    • Right to Grievance Redressal: Lodge complaints regarding privacy or data protection with our Grievance Officer.
  6. OBLIGATIONS OF THE HOSPITAL (DATA FIDUCIARY)
    • Data Accuracy: We maintain accurate and updated information as provided by you.
    • Technical Security Measures: Personal data is protected using HTTPS, secure servers, restricted access, and industry-standard security measures.
    • Breach Notification: In the event of a personal data breach, we will notify the Data Protection Board of India (DPBI) and affected users as required by law.
  7. DATA PRINCIPAL OBLIGATIONS (YOUR OBLIGATIONS)

    Under Section 15 of the DPDP Act, you shall not:

    • Suppress any material information or impersonate another individual.
    • Provide false bank account or financial details.
    • Register false or frivolous grievances.

    Violation of these obligations may attract a penalty of up to ₹10,000 under the Digital Personal Data Protection (DPDP) Act.

  8. DESIGNATED GRIEVANCE REDRESSAL OFFICER

    For privacy grievances, data access requests, or consent withdrawals, please email: dpo@jupiterhospital.com.

  9. PUSH NOTIFICATIONS

    Our app may send push notifications for appointment reminders, health tips, promotional updates, and service-related communications. Users may disable notifications through device settings or app preferences without affecting core app functionality.

  10. THIRD-PARTY SERVICES AND SDKs

    We use trusted third-party services, including cloud infrastructure platforms (such as Kubernetes) and notification services (AWS SNS). These providers may process limited technical information to support application performance, analytics, and crash reporting.

  11. CHILDREN'S DATA

    In accordance with Section 9 of the DPDP Act, 2023, we process children's personal data only after obtaining verifiable parental or guardian consent. We do not track, monitor behaviour, or target advertisements to children.

  12. CROSS-BORDER DATA TRANSFER
    • All user data is stored and processed on servers located within India.
    • If any servers are located outside India, data transfers will be carried out in accordance with Section 16 of the DPDP Act, 2023.

Refund and Cancellation Policy

  1. APPOINTMENT CANCELLATION
    • Cancellation of Appointment: Patients can cancel or reschedule any OPD, IPD appointment, or virtual consultation through the App. Upon cancellation, 100% of the pre-paid amount will be refunded to the patient.
    • Hospital Exigencies: If a medical consultant is unavailable, the patient will be offered the next available appointment slot or receive a 100% refund.
  2. GROUNDS FOR REFUND APPROVAL

    Online payment refunds will be processed exclusively for the following scenarios after confirmation that the payment has been successfully received by Jupiter Lifeline Hospital Limited:

    • Technical Transaction Errors: Money is debited from your bank account, UPI, or wallet, but the App fails to generate an appointment confirmation or booking receipt.
    • Medical Cancellations: Advance booking fees paid for diagnostics or day-care procedures that are deemed medically unnecessary and cancelled by the attending hospital doctor.
    • Duplicate Billings: Accidental duplicate payments caused by payment gateway network latency.
  3. NON-REFUNDABLE SERVICES
    • Rendered Care / Services: Fees for successfully completed consultations, diagnostic samples collected or processed, and medicines dispensed by the in-house pharmacy are non-refundable.
    • Registration Charges: One-time registration charges collected during the first consultation are non-refundable.

      Note: If Registration Charges and Appointment Fees are paid together in a single transaction, only the Appointment Fees component will be eligible for a refund upon cancellation. Registration Charges will remain non-refundable.
  4. BANK DISBURSAL AND TIMELINES
    • Mode of Refund: Approved refunds will be credited via National Electronic Funds Transfer (NEFT) or Immediate Payment Service (IMPS) directly to the bank account whose details have been provided in the App.
    • Settlement Window: Refund amounts will be credited to your designated bank account within 7 banking business days, subject to standard banking clearance cycles in India.
  5. BILLING & TRANSACTION DISPUTES
    • Any transaction dispute must be reported within 30 days of the transaction through the Mobile App or by visiting the hospital billing desk.
    • Refunds for approved disputes will be processed within 7 banking business days after resolution of the dispute or discrepancy.

Terms & Conditions for Payment Services

  • You agree, understand, and confirm that the bank account details and credit card information provided by you for availing services on www.jupiterhospital.com or the Jupiter Mobile Application are correct and accurate. You further confirm that you shall not use any credit card or bank account that is not lawfully owned by you.
  • You further agree and undertake to provide only valid, accurate, and legally authorized credit card and bank account details while using www.jupiterhospital.com or the Jupiter Mobile Application.
  • The information provided by you will not be used or shared by www.jupiterhospital.com with any third party except where disclosure is required under applicable law, regulation, or a valid court order.

Suspension Due to Non-Compliance

Jupiter Life Line Hospitals Limited will use its best efforts to make all your payments properly. However, the Jupiter Life Line Hospitals Limited shall not incur any liability and any service guarantee shall be void because of the existence of any one or more of the following circumstances:

  • If, you have not provided the hospital with correct M R Number, patient’s name, address, telephone number, mobile number, date of Admission, Service Type Payment Account information, or the Account information for the payee.
  • If, through no fault of the hospital, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft amount.
  • The payment processing center is not working properly and you know or have been advised by the hospital about the malfunction before you execute the transaction.
  • Circumstances beyond control of the hospital (Such as, but not limited to, fire, flood, or interference from the outside force) prevent the proper execution of the transaction and the hospital has taken reasonable precautions to avoid those circumstances and/or, in case of payment through Credit Card, if the details provided by user are inaccurate, incorrect or entered fraudulently.
  • If the user is in breach of any of the terms and conditions of this Agreement and/or the Terms and conditions of the usage of the www.jupiterhospital.com or the Mobile Application.

Stop Payment Requests

  • Jupiter Life Line Hospitals Limited cannot assist with a stop payment request for any Bill Payment scheduled using a Payment Account through credit card, in any such case; you must contact your credit card company directly.

Notification

  • Jupiter Life Line Hospitals Limited will use its best efforts to present all of your electronic bills promptly. In addition to notification & acknowledgement after completion of transaction, details will be communicated to you.

Password and security

  • You agree not to give or make available your password, OTP or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the services at hospital website.
  • If you permit other persons to use password or other means to access your account, you are responsible for any transaction they authorize.